Tier 1 Support Specialist

THE PERSON

We are looking for an IT specialist that is dynamic, and passionate about supporting clients with technology issues. Who is passionate about growing their technology skills and growing with ACS. This person will take ownership of their career and show leadership ability with all their responsibilities. The right candidate will be strategic at solving clients’ problems and making clients lives better. The right candidate will demonstrate a team player attitude.

RESPONSIBILITIES

• Serve clients with daily support of their technology environment
• Triage incoming phone calls and create tickets
• Identify solutions for technical issues
• Maintain assigned ticket board
• Identify and perform proactive maintenance and updates through daily client checks 
• Set up, monitor and maintain network connectivity
• Provide technical assistance and training to system users
• Perform updates on client environment equipment: servers, workstations, Meraki firmware, etc
• Perform on-call support

QUALIFICATIONS

Required
IT experience

Desired
1. An IT specialist who would like to grow with ACS
2. Experience with Microsoft

SCHEDULE

8am-5pm M-F, on-call one weekend per month

WHY ACS

We live by our values:

Passion
Passion is the fuel that drives our company and us to excellence. We are motivated and dedicated to reaching our full potential each day. We work in an enthusiastic and energized environment that creates a fun and positive experience for all.

Respect
We treat others the way we expect to be treated. We maintain the highest ethical standards delivered in a caring, honest, and trustworthy manner. We are reliable, dependable, and highly responsive.

Dynamic
Our imaginative mindset embraces challenges and energizes our quest for new ideas, knowledge, and superior technology to meet the ever-changing needs of our clients. We are conscientious in our work, extremely versatile, and adaptive. We simplify technology.

Leadership
We lead from the front and are an example of excellence. Resourcefulness and hard work are evident in all we do. We are confident and dedicated to shaping our future.

BENEFITS