Warning! Your browser is extremely outdated and not web standards compliant.Your browsing experience would greatly improve by upgrading to a modern browser.
The Client Support Specialist represents the company and our ability to offer quick and efficient solutions to our clients. Each specialist plays a crucial role in maintaining a strong client base and a competitive product.
As a critical member of the ACS team the Client Support Specialists will be responsible for day-to-day client requests. Each specialist should have the ability to work in a task based environment and quickly resolve problems. The Client Support Specialist is responsible as well for managing their queue.
Assist Sales Executives with quotations & preparations for sales calls
Research part numbers, availability and best pricing
Submit for Cisco Deviations, IBM Deal Registrations (System x, Storage), IBM Special Bids, VMware Registrations, NetApp Registrations, etc
Explore and provide lease quote options when applicable
Assist in information requests and relationship enhancement with clients
Add/delete information for clients/vendors to InterTrac, VBS & CRM ensuring accuracy
Create & Update Service Proposal Templates
Process signed quotes/orders per ACS processes
Make copies & create folders keeping all details on the shared drive and STAR Review
Regularly update workflow templates (Cisco Deviations, IBM Deal Registrations, VMware Registrations, etc)
Assist Sales Manager with other Business activities as needed
ACS is an Equal Opportunity Employer. We provide ongoing education, training, and excellent benefits.
Qualified applicants should email their resume and cover letter to Chelsea Edgington at email@example.com