CAREER OPPORTUNITIES

Open Position: Client Support Specialist

The Client Support Specialist represents the company and our ability to offer quick and efficient solutions to our clients. Each specialist plays a crucial role in maintaining a strong client base and a competitive product. 

As a critical member of the ACS team the Client Support Specialists will be responsible for day-to-day client requests.  Each specialist should have the ability to work in a task based environment and quickly resolve problems.  The Client Support Specialist is responsible as well for managing their queue.  

Requirements:

  • Minimum of one to two years related experience and/or training; or equivalent combination of education and experience
  • Knowledge of Contact Management systems; Database software; Internet software; Project Management software; Spreadsheet software and Word Processing software
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry
  • Self-motivated

Responsibilities:

  • Assist Sales Executives with quotations & preparations for sales calls

  • Research part numbers, availability and best pricing

  • Submit for Cisco Deviations, IBM Deal Registrations (System x, Storage), IBM Special Bids, VMware Registrations, NetApp Registrations, etc

  • Explore and provide lease quote options when applicable

  • Assist in information requests and relationship enhancement with clients

  • Add/delete information for clients/vendors to InterTrac, VBS & CRM ensuring accuracy

  • Create & Update Service Proposal Templates

  • Process signed quotes/orders per ACS processes

  • Make copies & create folders keeping all details on the shared drive and STAR Review

  • Regularly update workflow templates (Cisco Deviations, IBM Deal Registrations, VMware Registrations, etc)

  • Assist Sales Manager with other Business activities as needed


ACS is an Equal Opportunity Employer. We provide ongoing education, training, and excellent benefits.

Qualified applicants should email their resume and cover letter to Chelsea Edgington at cedgington@acsltd.com