WHY Iowa Businesses USE ACS

IT by real people, for real people

When you call the ACS helpdesk, the phone will always be answered by a live person. When you speak to technicians at our Network Operations Center in Des Moines, Iowa, you’ll be met with excellent customer service. And whether it’s 1pm or 3am, you can count on us to provide quick and knowledgeable support.

Our helpdesk staff are backed by dozens of experts in key fields like cybersecurity, storage and virtualization, network infrastructure, and more — so when a complex issue arises, you remain in good hands.

Managed SERVICES FOR MIDWEST Businesses 

Outsourced IT, Your Way

Managed Services help prevent downtime and fix problems quickly, acting as an extension of your IT department. They ensure your business runs smoothly, with improved security and reliability. Bonus: Your information technology team can now prioritize important projects instead of dealing with emergencies or handling technical support requests.

Select the support structure that fits your needs and budget, and choose between a suite of services, including: 

24x7 Helpdesk Support

Do you dread calling a helpdesk for support? We’re on a mission to change that! ACS is proud to offer friendly and knowledgeable customer service with fast response times.

Based in Des Moines, Iowa, the ACS Network Operations Center (NOC) offers 24x7 phone and remote helpdesk support from certified expert specialists who support end users with general troubleshooting, advice, and issue resolution. For complex issues, a vast team of engineers are available to ensure your issues are expertly addressed and your helpdesk tickets will never sit untouched.

As a bonus, clients in Central Iowa also have access to in-person, on-site support when necessary – because sometimes, simply turning it off and back on doesn’t work.

Real-Time Monitoring Solutions

Ensure your business remains secure and efficient 24/7 with ACS's round-the-clock Real-Time Monitoring services. Specializing in Threat Monitoring, Remote Monitoring and Management (RMM), and Network Monitoring, we are capable of providing an all-in-one solution designed to maximize business continuity. In a world where downtime can cost as much as $9,000 per minute, our holistic approach to monitoring aims to keep your systems reliable, secure, and highly operational.

Threat Monitoring

Secure your digital assets with our 24/7 cybersecurity monitoring. Using advanced software algorithms, ACS proactively scans for potential threats and vulnerabilities, triggering immediate alerts for rapid issue resolution. Protect your systems from minor glitches turning into major setbacks.

Remote Monitoring and Management

Efficiently manage your IT infrastructure without the hassle. ACS's RMM services remotely oversee servers, desktops, and mobile devices, ensuring optimal performance while maintaining strict compliance and security measures. Streamline your software updates, intrusion detection, and more.

Network Monitoring

Optimize network performance with ACS's cutting-edge Network Monitoring services. Regular network scans pinpoint inefficiencies and irregularities, allowing for timely updates, patches, or system upgrades. Boost your network's reliability and efficiency with ACS.

Patch and Vulnerability Management

Keeping systems up to date is crucial to maintaining a strong cybersecurity posture. It’s also time-consuming. ACS Managed IT Services can offload patch management and vulnerability management for your hardware, software, and applications to ensure updates stay current and security gaps and vulnerabilities are identified and remediated. This guarantees a secure and stable environment, all while freeing up internal IT departments to tackle more important initiatives.

In addition to enhancing your security posture, proactive patch and vulnerability management helps our clients enhance compliance to key legal and regulatory requirements like HIPAA or GDPR.

Endpoint Detection and Response & Managed Detection and Response

Organizations face cybersecurity challenges in the fast-paced digital world. One wrong click on a harmful link can lead to severe consequences. To address these threats, ACS offers a powerful combination of Advanced Threat Protection (ATP) and Endpoint Detection and Response (EDR) services.

Endpoint Detection and Response (EDR)

Our EDR solution monitors and responds to security incidents on individual endpoints, such as workstations, laptops, servers, and mobile devices. EDR goes beyond traditional antivirus measures and actively monitors endpoints for suspicious activities or anomalies. EDR analyzes endpoint behavior to quickly detect and respond to threats that traditional security measures may miss.

Managed Detection and Response (MDR)

Our MDR solution offers comprehensive security monitoring and response across your entire network, not just individual endpoints. MDR is a step beyond traditional security systems, providing 24/7 surveillance and analysis of network activities. It proactively detects and responds to threats across your IT environment, including on-premises, cloud, and hybrid systems. MDR services are powered by a combination of advanced technology and human expertise, ensuring rapid identification and response to threats. Allowing for a more dynamic defense against sophisticated cyber threats, ensuring that your organization's security posture is robust and resilient.

Network Asset Discovery

Does your business struggle with keeping accurate IT inventory? ACS’ custom asset discovery solution Infrastructure Discovery & Analysis, provides complete network visibility, keeping you informed of risks, utilization, inventory aging, and more.

Discovery & Analysis includes network assessments, reports, asset data access, a network map, and a custom dashboard. We package these features together to save you time and money.

Our clients report enhanced compliance and security postures, and peace of mind knowing they have control over their network. But that’s just the beginning! Other benefits include:

1. See all connected assets on your network in one view, making it easy to find devices that require attention.
2. No more manual tracking – instead, have access to timely, up-to-date data as your network evolves.
3. Outsourcing expensive, time-consuming scans and instead paying affordable flat fees that encompass expert analysis of your network and devices.
4. Simplify your network management with clear visibility. No more surprises or uncertainty about replacing or upgrading devices in the future.

Backup & Recovery Solutions

Without the right process in place, recovering and restoring your data can cost precious time. ACS Backup & Recovery Solutions protect your company from data loss caused by disasters, cyberattacks, errors, and power outages.

We will assess your current plan. We will also establish backup and recovery options. This will ensure that we securely store your important information. Additionally, it will allow for easy retrieval in case of compromise, loss, or theft.

Our solutions cater to different needs and preferences. We offer flexible storage options to keep your data safe and accessible. You can choose to store your data locally or in the cloud.

SAFENAV™ 365

SAFENAV 365, ACS's custom Managed Services solution, offers enhanced security and support for Microsoft 365 partners. As businesses move to cloud-based services, storage, and computing, they worry more about security risks and downtime. Protect your mailboxes and vital information from ransomware, spoofing attacks, and other advanced threats.

You can count on ACS’s 24x7 business support to safely navigate you through any issues that may arise. Simply pick up the phone or email our support team to connect with a Microsoft expert.

Testimonials

"ACS goes the extra mile and provides service and expertise well beyond the fee that we pay."

Brant Spence

Executive Director, Regency Oaks Senior Living

"If I have questions, I can always get somebody. The response time is fantastic."

Erik Haywood

Director, Iowa Family Services

"During an office move, the ACS team went above and beyond helping label things and unpacking. It was after hours and late into the night, and they stayed to get everything connected and looking nice. They took extra steps to make sure we were ready to go on day one after the move."

John Wilson

IT Manager, Truckers Insurance Associates

Peace of mind is right around the corner.

Let’s talk about how Managed Services could work for you. 

Get in Touch